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Shipping & Returns

Shipping & Delivery

Processing Time:
We pack and ship orders within 1–3 business days (Mon–Fri). We don’t ship on weekends or holidays, but we’ll get your order out ASAP!

Free Standard Shipping: (estimated 3–8 business days) is available on orders of $25 or more (after discounts and before taxes) within the Continental U.S.
For orders under $25: (Continental U.S. only), a flat rate of $6.95 applies.

Tracking Your Order:
Once your order ships, you’ll get an email with tracking info so you can follow it every step of the way.
Where We Ship
Right now, we’re only shipping within United States. We're working on expanding, so stay tuned!

Lost or Damaged Packages:
If your order is lost, arrives damaged, or something’s not right—don’t worry. Just shoot us an email at [Insert Email Address] within 7 days of delivery, and we’ll make it right.

Note: Delivery to Alaska, Hawaii, and Puerto Rico may take longer than the standard 3–8 business days due to extended transit times.

Return & Exchange Policy

Return Window:
You’ve got 14 days after you receive your order to request a return. Items must be:

  • Unopened

  • Unused

  • In original packaging


What Can’t Be Returned:
We can’t accept returns on opened or used essential oils (for hygiene and safety reasons), unless the product is damaged or defective.

How to Return:
Email us at info@valleykare.com with your order number and a quick note about why you’re returning. We’ll send you next steps.

Refunds
Once we get your return and check it over, we’ll process your refund to the original payment method. This usually takes about 5–7 business days.

Need an Exchange?
If your item arrived damaged or there was a mix-up, we’re happy to replace it. Just contact us and we’ll sort it out.

Return Shipping Costs
You’re responsible for return shipping unless the item was damaged, defective, or sent in error.

Still have questions? Reach out anytime at info@valleykare.com — we're happy to help!

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